Frequently Asked Questions

HELP CENTRE

RETURNS

Returns Policy

WHAT IF I HAVE ORDERED THE WRONG ITEM OR ENTERED THE WRONG ADDRESS?

WHAT IF I JUST WANT TO EXCHANGE SOMETHING?

WHAT IF I'VE RECEIVED THE INCORRECT ITEMS?

HOW WILL I KNOW WHEN YOU HAVE RECEIVED MY ORDER?

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

DELIVERY & SHIPPING

UK & IRELAND

EUROPE & INTERNATIONAL

WHAT HAPPENS IF IM NOT AT HOME WHEN THE DELIVERY ARRIVES?

WHAT DO I NEED TO DO TO ENSURE THE DELIVERY RUNS SMOOTHLY?

MY DELIVERY HAS GONE MISSING; WHAT SHOULD I DO?

I MISSED MY DELIVERY AND NOW THE PARCEL HAS BEEN SENT BACK. WHAT SHOULD I DO?

WHAT IF MY GOODS ARE DAMAGED?

ORDER

HOW CAN I FIND A SPECIFIC PRODUCT?

IVE PLACED AN ORDER BUT HAVEN'T RECEIVED A ORDER CONFIRMATION. WHAT SHOULD I DO?

MY SIZE ISNT COMING UP ON THE PRODUCT PAGE. WHAT DOES THIS MEAN?

PAYMENT

IS MY CREDIT CARD PAYMENT SECURE?

WHAT IS PAYPAL AND HOW DOES IT WORK?

KLARNA FAQ

OTHER

HOW DO I SIGN UP FOR YOUR NEWSLETTER?

PRIVACY

PRIVACY POLICY

COOKIES

WHAT IS A COOKIE?

WHAT INFORMATION IS COLLECTED?