Frequently Asked Questions

HELP CENTRE

RETURNS

Returns Policy

WHAT IF I JUST WANT TO EXCHANGE SOMETHING?

WHAT IF I'VE RECEIVED THE INCORRECT ITEMS?

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

ORDER

IVE PLACED AN ORDER BUT HAVEN'T RECEIVED A ORDER CONFIRMATION. WHAT SHOULD I DO?

HOW WILL I KNOW WHEN YOU HAVE RECEIVED MY ORDER?

HOW CAN I FIND A SPECIFIC PRODUCT?

WHAT IF I HAVE ORDERED THE WRONG ITEM OR ENTERED THE WRONG ADDRESS?

MY SIZE ISNT COMING UP ON THE PRODUCT PAGE. WHAT DOES THIS MEAN?

DELIVERY & SHIPPING

UK & IRELAND

EUROPE & INTERNATIONAL

WHAT HAPPENS IF IM NOT AT HOME WHEN THE DELIVERY ARRIVES?

WHAT DO I NEED TO DO TO ENSURE THE DELIVERY RUNS SMOOTHLY?

MY DELIVERY HAS GONE MISSING; WHAT SHOULD I DO?

I MISSED MY DELIVERY AND NOW THE PARCEL HAS BEEN SENT BACK. WHAT SHOULD I DO?

WHAT IF MY GOODS ARE DAMAGED?

PAYMENT

IS MY CREDIT CARD PAYMENT SECURE?

WHAT IS PAYPAL AND HOW DOES IT WORK?

KLARNA FAQ

OTHER

HOW DO I SIGN UP FOR YOUR NEWSLETTER?

PRIVACY

PRIVACY POLICY

COOKIES

WHAT IS A COOKIE?

WHAT INFORMATION IS COLLECTED?