If you wish to return your items, please send an email to firstname.lastname@example.org quoting your order number, the items you wish to return and the reason for return and we will send you all the necessary information.
Please wait until you receive a Returns Number (REA) from us before returning your parcel.
Please note: If you bought your products as part of an offer, such as Buy 1 Get 1 Free, you will need to return all parts of the offer to receive a full refund. If you received a complimentary item free of charge with an order, and the full order is returned without the complementary item you will be billed for said item.
Returns at customers own expense
Returns are at the customers own risk so please return your items via a registered postal carrier using a tracked and signed for service as we can’t be accountable for lost post.