Orders, Shipping & Handling
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How are orders processed and shipped?
Orders ship Monday through Friday, excluding weekends and stat holidays.
Product leaves our warehouse within 1 to 2 business days.
Once your order ships, you’ll receive a confirmation email with tracking information.
Need to update your shipping address? We’ll do our best. However, once an order has been processed or handed off to the courier, changes can’t be guaranteed.
Shipping Within Canada
We currently only ship within Canada.
Free standard shipping on all Canadian orders over $100
Shipping for orders under $100 is calculated at checkout.
What if my package is lost, delayed, or stolen?
Once an order leaves our warehouse, delivery is handled by the courier. If something goes wrong, reach out, and we’ll do all we can to help chase it down, but despite our best efforts we can’t control the courier.
What if I want to cancel or change my order?
Life moves pretty fast. If you need to make a change or cancel, reach outimmediately. Once an order is processed, changes or cancellations are not guaranteed.
I'm trying to buy a gift, will it include the price?
No. We don’t include prices on packing slips.
I want something that is sold out, how do I get it?
Our site shows real-time inventory. If a style isn’t showing it’s available, it’s sold out online.
Some products offer a back-in-stock sign-up on the product page. That’s the best way to know if and when it returns.
Returns & Exchanges
What is the return policy?
Online orders may be returned or exchanged within30 days of delivery.
How do I return or exchange online?
Returns and exchanges for online orders are managed through our online return portal.
Online purchases can also be returned in-store at no cost.
Mail-in returns are subject to a $9 return shipping fee, deducted from your refund.
Exchanges follow the same return guidelines.
All returned or exchanged items must be new, unworn, unwashed, and in original condition with all tags attached.
What about refund processing?
Approved returns are refunded to the original form of payment.
All returned or exchanged items must be new, unworn, unwashed, and in original condition with all tags attached.
What about returns and exchanges in store?
Regular-priced items purchased in-store may be returned or exchanged only in-store within30 days of purchase.
All returned or exchanged items must be new, unworn, unwashed, and in original condition with all tags attached.
What if I bought it on sale?
All sale items purchased in store are final sale and cannot be returned or exchanged.
Product Care & Fit
How do I choose the right size?
Fit details and size charts are listed on each product page. If you’re between sizes, we generally recommend sizing up.
How do I care for my gear?
All our gear is pre-shrunk and designed for everyday wear. It can handle the wash. Just check the care label.
How do I find out when new styles drop?
Join our newsletter and follow us on Instagram. New drops hit there first.
Customer Service
How do I contact customer support?
Email a real human at info@westbeach.com or hit the contact form on our site.
So, when can I expect a response from customer support?
Someone typically responds within 24–72 hours — excluding weekends and major holidays. Because everyone needs time to play.